Who this is for
- The other driver was at fault
- The accident happened in Victoria
- You live in metropolitan Melbourne
Insured or not. Businesses, rideshare drivers and cars you don't own included.
Your car is a write-off,
and you didn't cause it.
A total loss is the point where an accident stops being an inconvenience and starts being money. The figure you're offered is the other side's opening position, and it is arguable. We argue it from evidence, and put you in a car while that happens.
Answered day or night. Melbourne and across Victoria.
Been offered a figure already? Call 0495 032 111 before you accept it.
Once you accept, the conversation is over. It costs nothing to have the number looked at first.
Why the first number is rarely the last one
A write-off valuation is an opinion about what your car was worth just before it was hit. Opinions differ, and the figure you have been given was worked out by the party paying it.
It is not dishonest for them to start low. It is simply their opening position. The mistake is treating it as a fact that has already been settled.
A total loss is a negotiation.
Assessed independently.
The valuation is argued from evidence rather than accepted from the other side's figure.
A car in the meantime.
You still have to get to work while a total loss is settled.
No claim on your policy.
The recovery runs against the driver who caused it, so your own record stays clean.
What we do with it
We have the vehicle independently assessed, so we can argue the settlement based on the car itself, rather than simply accepting the other side’s spreadsheet. It is the most valuable thing we do in a total loss claim, and the part most people do not think to ask for.
While that is happening, you still need to get around. You are still owed the use of the car you no longer have.
We will not promise you a figure. Anyone who does that before the car has been assessed is guessing with your money.
The questions people ask before they call.
If yours isn't here, ring and ask it. We would rather tell you where you stand than have you guess.
Can I challenge the write-off figure?
Yes. It is a valuation, which means it is an opinion formed by the party paying it. Evidence is how it gets moved.
What counts as evidence?
An independent assessment of what your car was worth before the accident, rather than the figure offered afterwards.
Do I get a car while this is sorted out?
Yes, where you are not at fault and your car cannot be driven.
How long does a total loss take?
Longer than a repair, and we will not put a number on yours before anyone has assessed it.
Should I accept the offer in the meantime?
Once you accept, the conversation is over. Have the number looked at first.